Contact Channels
If you are experiencing issues with ordering, token conversions, listings, or account verification, our volunteer support team is here to assist you:
📧 Email Support
Write to us at: kotlaappmarketing@gmail.com. We resolve all inquiries and technical tickets within 24 hours.
Frequently Asked Questions
Q1: Why is my Complex Manager button not visible on the Merchant Dashboard?
The Complex Manager is exclusive to merchants registered under the "Big Business & Complex Business" category. To access this dashboard, edit your business profile details and verify that your category is set to Big Business & Complex Business.
Q2: How does the "List Market" button in the Property tab help me?
It is a deep-link shortcut that auto-opens the AddPostScreen under the "Stay & Property" category and automatically prefills the post title, description, and price fields using the commercial unit’s metadata, making product listings effortless.
Q3: How are token transactions secured on the backend?
All token transfers, CRM unlocks, and auction bids are guarded by secure ledger transaction rules and cryptographic signatures. This ensures that token balances cannot be double-spent or modified by client-side scripting.
Q4: What is the cost to unlock the Client CRM System?
The Two-Way Client CRM System costs 10,000 Kotla Tokens (KT) to unlock. Once unlocked, both you (the doctor, lawyer, or merchant) and your clients can securely view shared prescriptions, records, and consult history.
Q5: Can overseas numbers register on the app?
Yes. Choose "International Account" during registration to input phone numbers with non-92 country codes from any location globally. Your profile will display a country flag indicating your global status.
Q6: Why are rider documents kept private?
To protect rider privacy, CNIC images are encrypted. Merchants can request access to the Rider's ID inside the order panel. The documents will only display once the rider accepts the request.