Ecosystem User Guide

• 1

  Phone Input & Country Code / ?

  Enter your phone number. Choose your country flag code prefix from the dropdown (default is Pakistan +92).

  ? ? ? ? ? ? ? ? ? (? ? +92 ? )?

• 2

  Select Account Role / ?

  Choose from: **Customer** (regular citizen), **Business** (merchant/shop owner), **Rider** (delivery partner), or **International** (overseas Pakistani).

  ? ? ? ? ? : ? ()? (?)? ? (? )? ? (? ? )?

• 3

  PIN Authentication / ?

  Create a secure 4-digit security PIN to finalize registration and securely sign into your account.

  ? ? ? 4 ? ? ?

• 1

  Earn Wallet Rewards / ?

  Every successful checkout, post publishing, or promotional activity rewards your profile with Kotla Tokens (KT).

  ? ? ? ? ? ? (KT) ?

• 2

  Ticket Conversion / ?

  Open the Kotla Pay wallet and convert earned tickets into KOTLA utility tokens for supported in-app rewards and feature actions. Tokens are app utility credits, not cash or legal currency.

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• 3

  Peer-to-Peer Sending / ?

  Transfer tokens instantly to any community member's phone number without any transaction fees.

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• 1

  Browse Grid & Details / ?

  Explore products, rental listings, and services in a responsive 3-column catalog. Click on any item to view detailed profiles and pricing.

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• 2

  Location Discovery Filters / ? ?

  Filter items by Province, District, or Area. If no listings exist in your selected Area, the app automatically broadens search results to District levels.

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• 3

  Publish Classified Listings / ?

  Tap the "+" icon to upload product photos, define category, enter price details, and publish. Highlight listings using Kotla Tokens.

  ? ? ? ? (+) ? ? ? ? ? ? ? ? ? ? ? ?

• 1

  Browse Menus / ?

  Open the "Food" tab to view local cafe menus, customize item options (sizes, portions), and add items to your global shopping cart.

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• 2

  Choose Order Type / ?

  Select whether you want **Dine-In** (eat at the cafe), **Pickup** (takeaway), or **Delivery** to your house.

  ? ? : ( ? ?)? (? )? ?

• 3

  Instant vs. Scheduled Delivery / ? ?

  For groceries, either request instant dispatch or schedule a specific date/hour slot for dairy and fresh produce deliveries.

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• 1

  Real-time Chats /

  Initiate private chats from any user profile or classified listing. Send text messages and receive read status updates.

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• 2

  Direct Phone Calling / ? ?

  Tap the phone icon next to any user or merchant profile to quickly place a direct phone call using your SIM card carrier network.

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• 3

  Directory Phone Masking / ?

  Business and Rider phone numbers are fully public. Regular citizens' phone numbers are automatically half-masked (e.g. `******34567`) to protect standard user privacy.

  ? ? ? ? ? ? ? ? ( `******34567`) ? ?

• 1

  Manage Store Details / ?

  Update shop descriptions, set weekly operating hours, upload business banners, and manage items in the inventory suite.

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• 2

  Kitchen Display System (KDS) / ?

  Cafes and restaurants utilize the KDS to manage active orders. Mark items as "In Progress", "Ready", or "Dispatched" in real time.

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• 3

  Unlock Two-Way Client CRM / ? ?

  Doctors and lawyers can spend 10,000 KT to unlock a records vault. Easily save prescriptions, documents, and medical checkup history.

  ? ? 10,000 ? CRM ? ? ? ? ?

• 1

  Delivery Request Queue / ?

  Riders view incoming delivery requests dispatched by local restaurants in real time.

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• 2

  Accept & Dispatch / ? ?

  Accept a delivery job with one tap, navigate to the shop coordinates, collect the order, and transition status to `out_for_delivery`.

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• 3

  Earnings Ledger / ?

  Riders can track their active completed jobs list, review tips, and request payouts from local hubs inside the earnings manager.

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• 1

  Upload Verification Documents / ?

  Submit your CNIC front image, CNIC back image, and a selfie in the "Verify Identity" portal to request your verified user badge.

  ? ? (CNIC) ? ? ? ? ? ? ? ? ?

• 2

  Strict Moderation / ?

  To maintain safety, all posts are automatically scanned. Any adult content, abuse, or illegal trades will result in an immediate automatic block of the user and their device hardware fingerprint.

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This public help section keeps the most common Kotla ecosystem questions in one place. It is for public users only, while private training notes stay inside the full knowledge base.